Repair request

Read carefully through the FAQ’s or contact our Alcatel customer care team before sending in your device:

Tel:

BE: +32 (0)26 26 38 41 (9.00 – 18.00 mon-fri)

NL: +31 (0)23 56 84 882 (9.00 – 18.00 mon-fri)

Web:

www.alcatelmobile.com/wp/support

Facebook:

Twitter:

WhatsApp:

BE: +32 476 06 36 28

NL: +31 630 19 14 26

You can send your device to our repair department when the problem can’t be solved. To do the form below must be fully completed.

Last Name *

First Name *

Street *

Nr. / Box *

Postal Code *

City *

Country *

Phone Number *

Email *

Model *

IMEI Number

Purchase date *

Problem Description *

* Mandatory to fill

Ensure personal data and settings are secured before sending your Alcatel device for repair. Option to do is available in the special Alcatel Smart Suite software available for download at: https://www.alcatelmobile.com/wp/support. The software gives you to option to back-up contacts, messages, agenda, pictures, videos, music and apps to a Windows PC. BE AWARE! In no event shall TCL Communication Ltd. or DIL be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

DIL remains the right to send a quotation when repair of your device is not covered under Alcatel warranty terms and conditions. Fixed Display or Battery replacement pricings can be found here .

On rejection DIL will invoice a fee of 35,10 Euro incl. VAT for investigation and shipping cost.

By registering you automatically accept repair terms and conditions as mentioned above